Frequently Asked Questions

For any other unresolved queries or information you may visit our Contact Us page.

Flight Bookings

Make a New Reservation

Yes, to book a ticket over the phone, please call us at 1-201-942-1029 during regular business hours.
According to the airlines an infant is a child who is under the age of two years old. To book a flight for an infant, please select either "infant on lap or infant with seat" in the age field.

On Domestic Flights:

Infants on lap - Children under the age of 2 years are considered infants, and can ride in the lap the entire trip. This is usually more cost-effective on domestic flights. Please note that the age of the infant should not exceed 2 years between the purchase of the ticket and the time of the trip.
Infant with Seat - Children under the age of 2 years are considered infants, however,they can get a seat on domestic flights after paying full adult fare.

On International Flights:

Infants on lap - Children under the age of 2 years are considered infants, and can ride in the lap all the way. The tickets are usually 10 - 20% of the adult fare on most international flights.
Infant with Seat - Children under the age of 2 years are considered infants, and get seated on international flights for children rates and should be booked as a child.
We recommend all passengers to confirm flights at least 24 to 48 hours prior to departure, either by calling departure, either by calling at 1-201-942-1029 or by calling the airlines directly in order to avoid any kind of schedule change. It is solely the responsibility of travelers to be aware of all kinds of schedule changes that may happen such as unforeseen weather circumstances or an airlines necessary adjustments.
There are certain things you should keep in mind before flying with your pet.

1. Make sure your pet is comfortable for travel.
2. Identification tags and vaccination records with up-to-date information will be required.
2. Every location in your travels allow pets.

If you are taking your pet across state or international borders, a health certificate is required. The health certificate must be signed by a veterinarian after your pet has been examined and found to be free of disease. To insure you get your pet back in the case of misplacement have a microchip implanted on them.

Existing Bookings
You can make a seat request while making the reservation. Your request will be sent to the airlines, but we recommend checking with the airline directly to see if your seat request is confirmed or denied. Some of the airlines confirm the seat as soon as it is requested. Others may confirm the seats on the date of departure or 24 hours before your flight.

If you have any special seat requests, for instance passengers with special needs, please contact the airline at the earliest possible time.

Special seat requests may override frequent flyer, full price, unrestricted fare, and premium seating requests.

For any further assistance please call our customer service team toll free during regular business hours at 1-201-942-1029 .
With the "My Trips" service you can check the details of your trip, and print or receive an email summary of your purchase or copy of your booking.
Yes, there is a time limit to check-in for the flight and we advise the passengers to strictly abide by the check-in policies of the airlines. Please call the airlines directly in order to know the specific time limit of the individual airlines to avoid any no-show.

1. Generally 60 minutes for domestic flights. (airline specific)
2. At least 3 to 4 hours prior to departure for international flights.

NB: You can also do an advance check-in on the airlines website at least 24 hours prior to your travel date.
Go to the My Trips page and enter your email address and Trip ID to retrieve your itinerary, and forward a copy to your email.
Airlines periodically make changes to their flight schedules to accommodate changes in equipment, routing, or capacity. Airlines may also make changes due to inclement weather, mechanical or crew issues. Therefore we recommend you to check your flights with us or with the airlines 24 to 48 hours prior to departure. For any such changes our representatives from the schedule change department will contact you via email or on the phone.
Itinerary emails are not immediately sent after you make a change. All your current itineraries, including any changes you have made through customer service, are always available in My Trips. From there you can view or print your itinerary, and send it to your email. If the airline has changed your itinerary, we will notify you of the changes via e-mail.
Please note that if you miss your flight you will be considered as a no-show. In addition to this no-show tickets do not have any value. Airlines may try to accommodate you on the next available flight provided you pay the full fare for that ticket. Therefore please make sure that you arrive at the airport at least 2 to 3 hours in advance in order to avoid a no-show.
Please make sure that to cancel your ticket at least 24 to 48 hours prior to departure in order to get a credit with the airlines for future travel. Tickets, once canceled, may remain as a credit with the airlines which can be valid for a year from the date of issuance. The validity of the credit is airline specific. It may be for a year or less than a year. You can utilize the available credit with the same airline and for the same passengers, provided you pay the required airline penalties and the fare difference at the time of re-booking the flights. Penalties vary from airline to airline. Please call our customer service team at 1-201-942-1029 to re-book the flights and be updated about the penalty restrictions.
An e-ticket is electronically issued via airlines reservation systems and is sent to your email address. The information in the e-mail printed and presented at the airline substitutes a hard-copy ticket.

Change/Cancel Booking

Most airlines carry certain penalties to make a ticket change. The change fee can be between $100.00 USD to $200.00 USD for domestic flights and between $200.00 USD to $350.00 USD for international flights. Apart from the airline penalties you will also have to pay any present fare differences. For any assistance with making changes please call our customer service team at 1-201-942-1029.
Please note that name changes are strictly prohibited after booking is complete and the ticket is issued. However, we will make our best efforts to coordinate with the airlines to request for the name change if the airline permits it. This cannot be guaranteed at any cost. If you encounter any minor name errors within 24 hours of your booking please call our customer service team for further assistance during regular business hours.
If you have booked your ticket for a wrong date you can always call our customer service team at 1-201-942-1029 to get your ticket changed for the correct date. The change may incur certain penalties and any fare difference will have to be paid.
Adding a passenger is not possible on the same reference number that you already have. Depending on the availability of the seats and the class of service we can help you book a new ticket on the same exact flight, provided you agree to pay the current fare that is available at the time of booking. Please note that fares cannot be guaranteed until tickets are issued. Please call our customer service team for further assistance.

Baggage Fees & Limitations

Baggage fees are airline specific. Generally most airlines charge minimal fees for checked baggage, which are subject change periodically. In order to know the most recent baggage fees and limitations you can call our customer service team at 1-201-942-1029 or the airlines directly during regular business hours.
Yes, there are certain limitations on the size, weight and height for check-in baggage as well as carry-on baggage. This can differ from airline to airline according to the nature of travel.(differs between international and domestic flights) Therefore we ask you to contact the airline direct to know the most recent baggage limitations which are also liable to change periodically.
Baggage may be transferred from one flight to another flight provided your next flight is with the same airline and does not come across any immigration. If your connecting flight is with a different airline and they have a baggage agreement, then the carrier will most likely transfer your baggage to the next flight. If not, you will have to re-check your baggage with the concerned airline. Therefore we strongly recommend passengers to check with the airlines directly as transfer of baggage strictly depends upon the baggage agreement between the airlines, domestically or internationally.


Yes, many airlines offer meals in first, business, or economy class during the flight. You can have set meal preferences by selecting from the 'Traveler Information' page while booking a flight. You can also store meal preferences in the 'My Account' section.

From the 'My Account' page:
1. Click the 'My Profile' link.
2. On the right side, click 'Flight Special Requests'
3. Enter your meal preference and click 'Save'.

Once the preferences are stored, if meals are offered on your flight, the request will automatically be requested during the booking process. If you have already booked your flight and you want to request a specific meal, please contact the airline directly.
Military fares strictly depend upon the kind of ticket that you purchase. Generally, on discounted fares there is a small possibility of getting further military discount. If you are buying a ticket with a regular published fare there is a possibility of getting a military discount. We cannot guarantee any discounts' availability as it strictly depends on the airline's terms and conditions.

Hotel Reservations

All online bookings for hotel and car rental services will generate a confirmation, but the confirmation vouchers are not issued with this type of transaction at the time of booking. These confirmations will be emailed after booking is confirmed. All the passengers and guests are advised to print the booking confirmation and present it at the time of check-in or acquirement of the car, in addition to any other documents required. For guaranteed reservations we also strongly suggest that all arrangements be confirmed more than 24 hours from the reservation.
Cancellation policy goes as follows:
1. Changes or cancellations made on or after the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
2. Cancellation fees are non-refundable. These fees may vary based on property,restrictions, or dates of travel.
3. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on the hotel's policy. Please verify the cancellation policy before the completion of purchase.
5. Most hotel reservations with special prices are prepaid and are 100% non-refundable and 100% non-changeable once the booking is confirmed.
Please read the hotel's cancellation policy at the time of purchase.
Most hotels do not require an advance payment or deposit. If they do then you will find the details under 'hotel policies' on the hotel's website or in your confirmation email.
Yes, most of the hotels in foreign countries charge in USD for the stability of their currency.
After cancellation the refunded amount will be credited back as your original form of payment. This process will take 3-7 business days or one billing cycle, depending on your banking institution procedures. It will also depend upon the airline(s) and banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.
These refunds are typically for seat assignment requests that could not be fulfilled by the airline or during quality check if an overcharge was detected. This refund does not affect your airline ticket purchase.
This occurs when multiple airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes, or additional services may also show as separate charges with the description of airline taxes and/or fees. When added together these amounts should tally with the amount you were quoted.

Car Rentals

You need the transaction number, or to show the rental company the confirmation email or SMS regarding your car booking provided to you after booking. Current identification may also be required at the time of pick-up.
Yes, there is a minimum age to rent a car. Minimum age varies from location to location. In India, if you want to drive the car yourself, you'll have to be at least 25. In the US it is 21 (in special cases) and 25 generally.
  • Collision Damage Waiver (CDW)
  • Vehicle Theft Waiver
  • Liability Insurance
  • Premium Location Fee
  • VAT Local Tax
  • Road Fund Tax (RFT)
  • Unlimited Mileage
  • Break Down Assist

Credit Card & Billing

After cancellation of a ticket the funds will return to your available credit card and will not reflect as a refund. This process will take 3-7 business days, depending on your banking institutions procedures. If the airline rules allow for cancellation the day after booking, funds for the airline portion will be refunded within 7 - 14 business days. It will depend upon the airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.
These refunds are typically for seat assignment requests that could not be fulfilled by the airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.
This occurs when multiple airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of airline taxes and fees. When added together these amounts should total the amount you were quoted.
After the booking is made, in the confirmation page, click the link "select your seats now". This will open up a page with the seat map for the flight. Select the segment and then select the traveler, after which you can select the preferred seat for the traveler and click the "confirm these seats" button. This will confirm the selected seat for the selected traveler, for a particular segment. Repeat the above steps for other segments in the trip to confirm your seats.

TSA Secure Flight

The Transportation Security Administration (TSA) has implemented a mandatory program, known as Secure Flight, which requires travelers to provide additional information when booking reservations. The TSA implemented the Secure Flight program to improve the security of domestic and international commercial air travel and to streamline the watch-list matching process.

Under the Secure Flight program, customers are now required to provide the following information when booking travel:
  • Full name (as it appears on your official government-issued identification that will be used when traveling).
  • Gender
  • Date of birth
  • Redress Number (if available)
You can provide this information to the airline while booking your trip, and may also store this information in 'My Account' so it will automatically fill in the proper fields when making future bookings.
When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation:
  • Full Name as it appears on the government-issued I.D that you will be traveling with.
  • Date of birth
  • Gender
  • Redress Number (if available)
The goals of the program are to:
  • Identify known and suspected terrorists
  • Prevent individuals on the No Fly List from boarding an aircraft
  • Subject individuals on the 'Selectee List' to enhanced screening to determine if they are permitted to board an aircraft
  • Facilitate passenger air travel
  • Protect individuals' privacy
It is to the passenger's advantage to provide the required data elements as doing so may prevent delays or inconveniences at the airport individuals on the government watch list.

Visa & Passport

Yes, we do offer passport and/or visa information however, passenger needs to validate any visa and passport related requirements from their respective consulate. JustAirTicket does not take any liability regarding passport and visa assistance.


Most people select the travel protection plan, which includes Trip Cancellation and Interruption, emergency medical expense and emergency medical evacuation coverage, baggage coverage, and more, to help provide coverage for potential scenarios such as below: (terms of the policy apply)

1. In case your flight is cancelled.
2. Bags are lost and your medication is in it, so you require an emergency prescription filled.
3. Your passport and wallet are stolen.
4. Cancellation due to unforeseen illness of you, a traveling Companion, or a family member.
5. If you have a medical emergency in a foreign country.
6. A terrorist act occurs in the city you're planning to visit (within 30 days) and you want to cancel your trip.
You can cancel or interrupt your trip for certain reasons. Examples of covered reasons for trip cancellation/interruption include illness, injury or death of a family member or traveling companion, supplier cancellations due to a strike, a traffic accident en route to departure, a terrorist act, or your home was made uninhabitable or inaccessible due to fire, flood, volcano, earthquake, hurricane or natural disaster.
First, let the airline authorities know that you are canceling your trip. If you are canceling for a covered reason, then call the insurance company claims administrator to request a claim form to report your claim or to check the status of your claim.
If your flight is delayed for 6 consecutive hours or more, then you are eligible for up to $500 ($150 per day) for reasonable additional expenses for lodging, meals, telephone calls, and local transportation. In order for benefits to be reimbursable, you must submit receipts, and the travel delay must be caused by or result from reasons within the policy, such as:
  • Injury or Sickness of You or a Traveling Companion
  • You or a Traveling Companion are quarantined
  • Common Carrier delay.
  • Loss or theft of your passport.
  • Loss or theft of travel documents or money due to a reason not within your control.
  • Natural disaster.
If you are not satisfied for any reason, you may return your policy within 21 days (30 days in IN, NH and UT). Your plan payment will be refunded, provided you haven't already left on your covered trip and you have not filed a claim.
Yes, the insurance plan includes coverage for a terrorist act occurring in your departure city or a city in your scheduled itinerary within 30 days of your scheduled arrival.

*The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance Policy. To view your state specific Policy, go to is a trade name of InfinityWaves, LLC; which is licensed and able to provide travel insurance advise to residents of FL, NJ, NY, TX, and WA. For residents of all other states, contact Travelex at 844.877.1872 or email [email protected] for coverage questions. Travelex Insurance Services, Inc CA Agency License #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC # 16535). Certain coverages not available in all states.